https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/4687132#M404824 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116476">@Sean62</a>&nbsp;</P> <P>&nbsp;</P> <P>PON is Passive Optical Network (ie the external connection) so there's little you can do other than rebooting the ONT.</P> <P>&nbsp;</P> <P>If that doesn't change anything you'll need to book a fault with Sky for investigation by the network maintainer.</P> Mon, 08 Jul 2024 09:09:13 GMT TimmyBGood 2024-07-08T09:09:13Z https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/4687125#M404822 As title. Suddenly went down. PON red on openreach box. How to fix? Thanks. Mon, 08 Jul 2024 09:01:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/4687125#M404822 Sean62 2024-07-08T09:01:14Z https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/4687132#M404824 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116476">@Sean62</a>&nbsp;</P> <P>&nbsp;</P> <P>PON is Passive Optical Network (ie the external connection) so there's little you can do other than rebooting the ONT.</P> <P>&nbsp;</P> <P>If that doesn't change anything you'll need to book a fault with Sky for investigation by the network maintainer.</P> Mon, 08 Jul 2024 09:09:13 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/4687132#M404824 TimmyBGood 2024-07-08T09:09:13Z https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/5034832#M502542 <P>Thanks for your help. The biggest problem. Is getting to talk with a human being <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Sun, 13 Jul 2025 10:50:38 GMT https://helpforum.sky.com/t5/Broadband/Internet-down-PON-showing-red-on-openreach-box/m-p/5034832#M502542 John3591 2025-07-13T10:50:38Z