topic No internet light in Broadband

No internet light

KHam123 — Sat, 06 Jul 2024 19:25:34 GMT

My broadband has decided to stop working. The internet light is off and the voice light is orange. Have tried everything suggested on the website and nothing is working. Sky customer service is useless.

can someone help?

Re: No internet light

cookiemonsteruk — Sat, 06 Jul 2024 19:59:03 GMT

@KHam123

If you run the service checker in mysky app using mobile it should let you book an engineer if it detects an external fault

Re: No internet light

KHam123 — Sat, 06 Jul 2024 20:05:53 GMT

Hi, says that there's a problem with the broadband. It then does a 'test' and then can't find a fault yet there's no internet light on.

Re: No internet light

cookiemonsteruk — Sat, 06 Jul 2024 20:08:01 GMT

@KHam123

Where abouts are you ?

Re: No internet light

KHam123 — Sat, 06 Jul 2024 20:08:34 GMT

Re: No internet light

cookiemonsteruk — Sat, 06 Jul 2024 20:09:50 GMT

@KHam123

First half of your postcode if thats ok with you

Re: No internet light

KHam123 — Sat, 06 Jul 2024 20:14:46 GMT

Yes okay it is sg12

Re: No internet light

cookiemonsteruk — Sat, 06 Jul 2024 20:22:30 GMT

@KHam123

Can't find anything major in that area.

Either give sky a call first thing tomorrow or drop us a note here if its not back on tomorrow. Unfortunately skys lines are probably closed now

Re: No internet light

KHam123 — Sat, 06 Jul 2024 20:23:41 GMT

Yeah I'm going to try to speak to someone tomorrow. Unfortunately this isn't the first time I've had issues with the broadband connection and I've only been with them since march

Re: No internet light

cookiemonsteruk — Sat, 06 Jul 2024 20:28:19 GMT

@KHam123

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Lines should be open from 08:00