topic Re: Wi-Fi dead zone in Broadband

Wi-Fi dead zone

Orinolee — Sat, 06 Jul 2024 11:59:42 GMT

I have a dead zone for Wi-Fi in my back bedroom, everywhere on the sky website relating to Wifi extenders relates to setting up,or fixing. I can't see anywhere about how to request one. Any and all help,appreciated.

Re: Wi-Fi dead zone

TimmyBGood — Sat, 06 Jul 2024 12:29:47 GMT

@Orinolee

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: Wi-Fi dead zone

TimmyBGood — Sat, 06 Jul 2024 12:30:39 GMT

@Orinolee

To claim under one of the supplements mentioned above, you'd need to call Sky and go through a telephone diagnosis.