topic Re: Sent wrong broadband box in Broadband

Sent wrong broadband box

Danielle100 — Fri, 05 Jul 2024 20:43:49 GMT

Hello,

My new broadband box was delivered today however it says the activation date is the 9th of July. When we ordered this broadband it said it would be delivered on the 3rd of July and activate on the 5th July.

thank you

Re: Sent wrong broadband box

caesarome — Fri, 05 Jul 2024 21:16:19 GMT

The date shown on the hub doesn't mean you have been sent the wrong one so regarding your activation date what shows via your online account here:

https://www.sky.com/ordertracking

Re: Sent wrong broadband box

Chrisee — Sat, 06 Jul 2024 06:10:23 GMT

@Danielle100 it is possible the activation of your line has been delayed the My Orders section of the My Sky app will tell you ativation is done by Openreach and they do change the date on occasions.

However if you follow the instructions in the packaging and connect your new. Hub it should connect as soon as thecservice is activated and wont come to an harm while it is waiting.