topic Re: Broadband box not received in Broadband

Broadband box not received

Aurelia_opera — Fri, 05 Jul 2024 16:13:23 GMT

My Sky broadband is supposed to be activated toady and I havent received the box. No email either saying it was dispatched.

caesarome — Fri, 05 Jul 2024 16:29:50 GMT

Is it showing as being dispatched via your account here:

Aurelia_opera — Fri, 05 Jul 2024 16:31:57 GMT

No, it isn't showing any order, but I am being billed from today by sky.

cookiemonsteruk — Fri, 05 Jul 2024 16:36:21 GMT

Have you switched to sky or are you already with sky

Aurelia_opera — Fri, 05 Jul 2024 16:42:56 GMT

I am already with sky mobile and have switched from BT for the broadband. BT has confirmed they are terminating service today.

cookiemonsteruk — Fri, 05 Jul 2024 16:50:01 GMT

Have you received an sms confirming your broadand has been activated ?

Was your activation done remotely or where you expecting a remote activation?

At this time it would be quicker to call sky although we can escalate this directly to sky to save you the hassle