topic Re: WiFi and Sky Q not working daily issue in Broadband

WiFi and Sky Q not working daily issue

NickFrancis1 — Tue, 02 Jul 2024 19:49:24 GMT

Since renewing our broadband contract a few months ago, we've experienced problems with losing internet connection. Seems worse in the evenings. Can't stream any apps or download anything on Sky Q as there's no connection. Nightmare! WiFi drops out constantly. We get notifications on our smart tv so we can see we keep losing internet. Sometimes unplugging the router seems to fix it, but not always. Can't check broadband speed as WiFi doesn't work. Please help.

Re: WiFi and Sky Q not working daily issue

Chrisee — Wed, 03 Jul 2024 06:24:52 GMT

@NickFrancis1 what happens to the leds on your Sky hub when you lose connectivity? See https://www.sky.com/help/articles/hub-lights-explained-start

You can run the My Sky connection test over a mobile connection. That test initially shows the last routine test result ignore thst and click to run the test again

Re: WiFi and Sky Q not working daily issue

NickFrancis1 — Fri, 05 Jul 2024 16:04:25 GMT

The lights are all green but can't get wifi on any device.