topic Re: Security issue in Broadband

Security issue

RuthNixon — Fri, 05 Jul 2024 08:08:23 GMT

Hello

i I think someone has hacked my WiFi account.

could you please change my password and send me the new one through the post immediately.

kind regards

(removed)

Moderator note: Removed personal/identifiable details

Re: Security issue

Daniel0210 — Thu, 04 Jul 2024 16:03:48 GMT

@RuthNixon
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Your post has been temporarily removed as you've posted personal information on a public forum. Your post should reappear later or tomorrow after moderation.

Re: Security issue

TimmyBGood — Fri, 05 Jul 2024 08:44:15 GMT

@RuthNixon wrote:

could you please change my password and send me the new one through the post immediately.

Unfortunately that's simply not possible and so cannot happen.

If you are referring to a WiFi password, resetting and then changing the default password is described here:

https://www.sky.com/help/articles/find-and-change-your-wireless-password

Re: Security issue

TimmyBGood — Fri, 05 Jul 2024 09:09:57 GMT

@RuthNixon

I'd add that the only way Sky can provision a different wireless password themselves is to ship a whole new Hub.

It's perhaps worth noting that actual 'hacking' is vanishingly rare: the biggest single security risk with an ISP router is that a neighbour gets to see the label which has the password printed on it.