https://helpforum.sky.com/t5/Broadband/Had-new-router-and-2-wifi-boosters-but-the-signal-is-worse-now-in-the-basement-room-than-before/m-p/4684834#M404359 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2973820">@Higginbob</a>&nbsp;wrote:<BR /> <P>I have guarenteed wifi in all areas in mu co travt so how do i get someone to come and sort for me?</P> <HR /></BLOCKQUOTE> <P>Actually you don't: what's 'guaranteed' is a small refund and the option to cancel the relevant subscription supplement without penalty&nbsp;if coverage isn't achieved.</P> <P>&nbsp;</P> <P>However you can <STRONG>ask</STRONG> Sky what else they might be prepared to do: realistically there's a time and equipment budget beyond which they won't go, and a basement in particular might well require a cabled solution.</P> <P>&nbsp;</P> <P>I'm afraid 'WiFi Guarantee' is rather more of a marketing name than a reality.</P> Fri, 05 Jul 2024 08:41:12 GMT TimmyBGood 2024-07-05T08:41:12Z https://helpforum.sky.com/t5/Broadband/Had-new-router-and-2-wifi-boosters-but-the-signal-is-worse-now-in-the-basement-room-than-before/m-p/4684833#M404358 <P>Had new router and 2 boosters fitted this week and now wifi signal worse in our basement abd upstairs than before! I have guarenteed wifi in all areas in mu co travt so how do i get someone to come and sort for me?</P> Fri, 05 Jul 2024 07:57:49 GMT https://helpforum.sky.com/t5/Broadband/Had-new-router-and-2-wifi-boosters-but-the-signal-is-worse-now-in-the-basement-room-than-before/m-p/4684833#M404358 Higginbob 2024-07-05T07:57:49Z https://helpforum.sky.com/t5/Broadband/Had-new-router-and-2-wifi-boosters-but-the-signal-is-worse-now-in-the-basement-room-than-before/m-p/4684834#M404359 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2973820">@Higginbob</a>&nbsp;wrote:<BR /> <P>I have guarenteed wifi in all areas in mu co travt so how do i get someone to come and sort for me?</P> <HR /></BLOCKQUOTE> <P>Actually you don't: what's 'guaranteed' is a small refund and the option to cancel the relevant subscription supplement without penalty&nbsp;if coverage isn't achieved.</P> <P>&nbsp;</P> <P>However you can <STRONG>ask</STRONG> Sky what else they might be prepared to do: realistically there's a time and equipment budget beyond which they won't go, and a basement in particular might well require a cabled solution.</P> <P>&nbsp;</P> <P>I'm afraid 'WiFi Guarantee' is rather more of a marketing name than a reality.</P> Fri, 05 Jul 2024 08:41:12 GMT https://helpforum.sky.com/t5/Broadband/Had-new-router-and-2-wifi-boosters-but-the-signal-is-worse-now-in-the-basement-room-than-before/m-p/4684834#M404359 TimmyBGood 2024-07-05T08:41:12Z