topic Re: Book engineer in Broadband

Book engineer

Daz67890 — Thu, 04 Jul 2024 19:38:30 GMT

Book engineer

Re: Book engineer

Daniel0210 — Thu, 04 Jul 2024 19:51:25 GMT

@Daz67890
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Why do you think you need an engineer? Someone on here may be able to help and save you a phone call.

Re: Book engineer

Daz67890 — Thu, 04 Jul 2024 20:35:45 GMT

No wi fi ..need to book engineer

Re: Book engineer

caesarome — Thu, 04 Jul 2024 20:36:29 GMT

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Book engineer

Daz67890 — Thu, 04 Jul 2024 21:30:33 GMT

Nothing working need to book engineer

Re: Book engineer

Daniel0210 — Fri, 05 Jul 2024 04:04:36 GMT

@Daz67890

If the problem persists this morning give Sky a call when the lines open. You can call free by dialling 150 from your Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Book engineer

Similo — Thu, 18 Jul 2024 18:42:08 GMT

Re: Book engineer

Similo — Thu, 18 Jul 2024 18:44:08 GMT

Hello I seem to have a problem with my Broadband connection it's not connecting and when connected it says low power connection