topic Re: Internet keeps cutting out in Broadband

Internet keeps cutting out

Zara18 — Mon, 24 Jun 2024 19:10:46 GMT

Internet connection keeps dropping. I'm back at work tomorrow and work from home so it's vital that this is working. It's been doing this every few months. I dont even use WiFi on my phone at home as it's shocking!

Re: Internet keeps cutting out

Highlinder — Mon, 24 Jun 2024 19:17:07 GMT

@Zara18 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet keeps cutting out

JPR007 — Mon, 24 Jun 2024 19:47:04 GMT

@Zara18 wrote:
Internet connection keeps dropping. I'm back at work tomorrow and work from home so it's vital that this is working. It's been doing this every few months. I dont even use WiFi on my phone at home as it's shocking!

@Zara18 If you post your stats as mentioned then this will indicate if it's a line fault or simply local wifi. Sounds to me like it's the WiFi rather than a fault with the actual broadband connection.

Also to clarify...working from home has no bearing on anything. Sky and many other ISP's are giving you a domestic service, which has fairly pathetic SLA's (service level agreements), which won't make you a priority over anyone else. Of course there is nothing that says you shouldn't use it for work either.

If it is a line fault the standard target is 2 working days to fix from when the fault is logged with Sky.

Re: Internet keeps cutting out

toomster — Mon, 24 Jun 2024 19:54:12 GMT

My connection keeps dropping today in south wales.

Re: Internet keeps cutting out

HolmesyBoyUK — Thu, 04 Jul 2024 13:23:09 GMT

Not sure if you mananged to get this sorted but I have been having the same problem - I spoke to Sky Broadband Support earlier this week and they told me to log onto http://192.168.0.1/ and then change my desired WIFI channel from Auto (to any of the other channels). He said that having it on Auto often causes the fault.

It's been fine since.