topic Re: Broadband Shield options in Broadband

Broadband Shield options

Jod — Thu, 04 Jul 2024 07:53:58 GMT

Hello Sky community. I'm a recent (new) broadband customer and I'm unable to access the age restriction options within Broadband Shield... it is permanently activated with no option to choose PG, 13 or 18 ranges. I have signed into My Sky via browser and the App, neither of which provide access to the options. I have no "outstanding orders".

Any suggestions would be appreciated.

Jay.

Re: Broadband Shield options

jamesn123 — Thu, 04 Jul 2024 11:27:39 GMT

@Jod

What exactly are you seeing as the options should either be there or not. If you get an error you'd need to call Sky.

Re: Broadband Shield options

Jod — Thu, 04 Jul 2024 12:07:27 GMT

Thank you for the reply. When I open the Broadband Shield settings page there are no age restriction options to select from. It simply states that the Shield is "always active".

The option to disable the Shield at "certain times of day" is visible but greyed out and not selectable.

Re: Broadband Shield options

jamesn123 — Thu, 04 Jul 2024 12:43:50 GMT

@Jod

Must say I haven't heard that before. It may be worth you calling Sky and getting them to change it for you

Re: Broadband Shield options

Jod — Thu, 04 Jul 2024 15:50:14 GMT

Thank you for the reply. I'll try a call...