https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683962#M404174 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112064">@Richhasell</a>&nbsp;if your connection is down ie the lights on the hub show no internet connection and the My Sky app test either wont run over a mobile connection or doesnt tell you thst there is a known fault call Sky and report the issue so they can get it fixed.</P> Thu, 04 Jul 2024 06:42:34 GMT Chrisee 2024-07-04T06:42:34Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683836#M404146 Can not connect to the Internet and have followed all the online steps but it can't test the connection as we can't connect to the WiFi. Power light is green Internet light is off Wed, 03 Jul 2024 21:00:09 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683836#M404146 Richhasell 2024-07-03T21:00:09Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683884#M404152 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112064">@Richhasell</a>&nbsp; So you are unable to complete the test below.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Wed, 03 Jul 2024 22:11:13 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683884#M404152 Highlinder 2024-07-03T22:11:13Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683902#M404161 Mines doing the same tested it and it says WiFi is good. Turned it off and reset it but still not working Wed, 03 Jul 2024 22:54:11 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683902#M404161 S6boiian 2024-07-03T22:54:11Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683928#M404166 <P>That's the test it won't run</P> Thu, 04 Jul 2024 05:48:10 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683928#M404166 Richhasell 2024-07-04T05:48:10Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683962#M404174 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112064">@Richhasell</a>&nbsp;if your connection is down ie the lights on the hub show no internet connection and the My Sky app test either wont run over a mobile connection or doesnt tell you thst there is a known fault call Sky and report the issue so they can get it fixed.</P> Thu, 04 Jul 2024 06:42:34 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4683962#M404174 Chrisee 2024-07-04T06:42:34Z