topic Re: Moving house in Broadband

Moving house

Paulo13 — Wed, 03 Jul 2024 13:43:33 GMT

I moved back to Edinburgh, but the place doesn't have instalation to skybroadband, i need some help with it

Re: Moving house

daveNOS — Wed, 03 Jul 2024 13:50:24 GMT

@Paulo13 You need to book a home move to take your services with you, you should be able to do that via this link https://www.sky.com/moving-home if it doesn't work you will have to call, be aware there is a minimum 10 working day lead time for broadband nstall and activations.

Re: Moving house

TimmyBGood — Wed, 03 Jul 2024 13:52:28 GMT

@Paulo13

Broadband from a particular ISP has to be specifically provisioned at a particular address: it doesn't follow an ISP router around the national telecoms network.

You'll need to order service at the address by booking a Home Move: that will confirm which broadband technology is available and whether new cabling is required (particularly for FTTP)

Unfortunately you're looking at a minimum two week lead time to receive service.

Re: Moving house

Paulo13 — Wed, 03 Jul 2024 16:42:10 GMT

Thanks man.. All resolved now, aye unfortunately I have to wait 2 weeks.. Anyway my fault.. Thanks for your help 💪