https://helpforum.sky.com/t5/Broadband/Mitel-Phone-Manager-not-connecting/m-p/4683339#M404050 <P>I have a customer who is using SkyHUb Router - They have a Mitel Phone Manager Softphone which is not registering.&nbsp; I have used the Phone manager with end users credentials on my home broadband (Virgin) and it works. Any ideas on settings to change, SIP ALG is turned off.</P><P>&nbsp;</P><P>All help appreciatted</P> Wed, 03 Jul 2024 11:48:43 GMT Hibs1969 2024-07-03T11:48:43Z https://helpforum.sky.com/t5/Broadband/Mitel-Phone-Manager-not-connecting/m-p/4683339#M404050 <P>I have a customer who is using SkyHUb Router - They have a Mitel Phone Manager Softphone which is not registering.&nbsp; I have used the Phone manager with end users credentials on my home broadband (Virgin) and it works. Any ideas on settings to change, SIP ALG is turned off.</P><P>&nbsp;</P><P>All help appreciatted</P> Wed, 03 Jul 2024 11:48:43 GMT https://helpforum.sky.com/t5/Broadband/Mitel-Phone-Manager-not-connecting/m-p/4683339#M404050 Hibs1969 2024-07-03T11:48:43Z https://helpforum.sky.com/t5/Broadband/Mitel-Phone-Manager-not-connecting/m-p/4684226#M404230 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3570273">@Hibs1969</a>&nbsp;</P> <P>Have you tried asking them to switch off Sky Shield?</P> Thu, 04 Jul 2024 11:10:24 GMT https://helpforum.sky.com/t5/Broadband/Mitel-Phone-Manager-not-connecting/m-p/4684226#M404230 jamesn123 2024-07-04T11:10:24Z