topic Re: Very slow broadband in Broadband

Very slow broadband

sammy+t — Tue, 02 Jul 2024 22:14:02 GMT

I've had super slow broadband since Saturday.

sky said they had booked in an engineer but no one has come to resolve the issue. This service is unacceptable and so frustrating! Please send an engineer tomorrow.

Re: Very slow broadband

Geraldine3 — Tue, 02 Jul 2024 22:48:20 GMT

We are also having the same problem. WiFi has now gone completely off but on using the "check broadband and wifi" on the app, it says everything is fine. Been ongoing since last week now with broadband dipping in and out, pretty fed up now!

Re: Very slow broadband

Chrisee — Wed, 03 Jul 2024 05:42:14 GMT

@sammy+t Openreach engineers do not work on domestic lines at the weekend and most checks are run without coming to your home. They clear roughly 85% of faults within 2 full working days from the report.

Re: Very slow broadband

sammy+t — Wed, 03 Jul 2024 06:45:59 GMT

Thanks for your message.

It's been over 2 full working days so I must be part of the unlucky 15%!!
They can check the line from where ever they want. It's still not working so we need an engineer on site..... asap.

Re: Very slow broadband

sammy+t — Wed, 03 Jul 2024 06:48:07 GMT

Sounds very similar.

Are they sending someone out to you?