topic Re: Wifi isn’t connecting in Broadband

Wifi isn’t connecting

Mw19 — Tue, 02 Jul 2024 19:43:52 GMT

Hi my wifi was meant to be working last monday. And for some reason is not connecting. We've tried different ways of plugging the cables in but the internet sign is flashing orange. Can you please address this issue asap I will send picture of the socket we have at home. And if you can reassure me which cable needs to be in each socket. Thanks a lot

Re: Wifi isn’t connecting

Chrisee — Wed, 03 Jul 2024 06:27:21 GMT

@Mw19 as you will need Sky's help in sorting this I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wifi isn’t connecting

Greenfingers001 — Wed, 03 Jul 2024 08:33:49 GMT

Thanks for escalating this. We’ve sent @Mw19 an invite to chat.

Re: Wifi isn’t connecting

Lisa-P1987 — Sun, 07 Jul 2024 10:29:25 GMT

Thanks for chatting to us @Mw19 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Wifi isn’t connecting

Susanneoreilly — Sun, 07 Jul 2024 14:25:25 GMT

Done this need an engener ouy