https://helpforum.sky.com/t5/Broadband/Cannot-access-Broadband-Shield-Website/m-p/4683063#M404002 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/782791">@calel12</a>&nbsp;only the account holder can change the Broadband Shield settings so check you are logging in using the correct id. Customer Services can check the permissions for your account. Occasionally the Broadband Shield tool is off line but &nbsp;it is working for me this morning.</P> Wed, 03 Jul 2024 05:46:48 GMT Chrisee 2024-07-03T05:46:48Z https://helpforum.sky.com/t5/Broadband/Cannot-access-Broadband-Shield-Website/m-p/4683060#M404000 <P>Unable to accesss Sky Broadband Sheild as I wish to turn off safe search. I spoke to a sky customer service officer yesterday who could not help. Any ideas on how to get access to the website, it keeps coming up with that shown below. Or is it possible for a sky engineer to turn off safe search. I am assuming they can get access to the broadband.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="calel12_0-1719984688441.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101434i2F2E98D27A490C9E/image-size/medium?v=v2&amp;px=400" role="button" title="calel12_0-1719984688441.png" alt="calel12_0-1719984688441.png" /></span></P><P>Thanks for taking the time to read this post.</P> Wed, 03 Jul 2024 05:36:39 GMT https://helpforum.sky.com/t5/Broadband/Cannot-access-Broadband-Shield-Website/m-p/4683060#M404000 calel12 2024-07-03T05:36:39Z https://helpforum.sky.com/t5/Broadband/Cannot-access-Broadband-Shield-Website/m-p/4683063#M404002 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/782791">@calel12</a>&nbsp;only the account holder can change the Broadband Shield settings so check you are logging in using the correct id. Customer Services can check the permissions for your account. Occasionally the Broadband Shield tool is off line but &nbsp;it is working for me this morning.</P> Wed, 03 Jul 2024 05:46:48 GMT https://helpforum.sky.com/t5/Broadband/Cannot-access-Broadband-Shield-Website/m-p/4683063#M404002 Chrisee 2024-07-03T05:46:48Z