topic Re: Billed for late return in Broadband

Billed for late return

JD401 — Tue, 02 Jul 2024 16:39:05 GMT

I upgraded SKY broadband but forgot to return the old router.

The return was made 2 weeks after the due date and SKY has charged me for equipment.

Is it possible to request a refund.

I do have proof of postage.

Thanks

SKY1992bf — Tue, 02 Jul 2024 16:40:45 GMT

@JD401 Yes , I'll escalate your original post after it's been up for 10 minutes

cookiemonsteruk — Tue, 02 Jul 2024 16:42:03 GMT

Yup, i can escalate for you if you still have the tracking number

cookiemonsteruk — Tue, 02 Jul 2024 16:43:25 GMT

@SKY1992bf beat me to it yet again my friend 😁

cookiemonsteruk — Tue, 02 Jul 2024 16:56:21 GMT

Please keep logged on the forum using a chrome browser if possible

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Greenfingers001 — Wed, 03 Jul 2024 07:40:24 GMT

Thanks for escalating this. We’ve sent @JD401 an invite to chat.