topic Re: Broadband speed in Broadband

Broadband speed

Nick141 — Tue, 02 Jul 2024 10:24:43 GMT

Broadband speed 6 but sky says it 29 what is going on

Re: Broadband speed

cookiemonsteruk — Tue, 02 Jul 2024 10:26:38 GMT

@Nick141

What device are you measuring speeds on and what app/website are you using

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband speed

TimmyBGood — Tue, 02 Jul 2024 10:41:58 GMT

@Nick141

29Mbs cabled to the Hub and 6Mbs from the Hub to a client device over WiFi are both entirely plausible.

Re: Broadband speed

Nick141 — Tue, 02 Jul 2024 11:45:21 GMT

How do i get something done as my broadband is unusable it is so slow, am oap and have no tech skills please help I need my WiFi bsdly

Re: Broadband speed

jamesn123 — Tue, 02 Jul 2024 12:28:08 GMT

Hi @Nick141

I've escalated your post to Sky, look out for a chat bubble on the forum so you can talk to them. Alternatively you may want to call.

Re: Broadband speed

Lisa-P1987 — Tue, 02 Jul 2024 12:36:15 GMT

Thanks for escalating this. We’ve sent @Nick141 an invite to chat.

Re: Broadband speed

Lisa-P1987 — Thu, 04 Jul 2024 07:54:32 GMT

Thanks for chatting to us @Nick141 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Need help with my broadband speed is there a number I can call? Re: Broadband speed

Nick141 — Thu, 04 Jul 2024 11:31:39 GMT

I still need help with my broadband speed is there a number to call

Re: Need help with my broadband speed is there a number I can call? Re: Broadband speed

Highlinder — Thu, 04 Jul 2024 12:06:33 GMT

@Nick141 If your landline phone is working as it should just dial 150 and listen through the voice prompts otherwise we can re-escalate this for you.