topic Re: No internet - app stating connection is fine in Broadband

No internet - app stating connection is fine

MK101 — Tue, 02 Jul 2024 08:49:13 GMT

Power and WiFi are both green but voice is orange and internet keeps flickering orange. Have tried resetting and unplugging and waiting and replugging. Won't connect to the internet - working from home disaster!

Re: No internet - app stating connection is fine

jamesn123 — Tue, 02 Jul 2024 11:06:21 GMT

Hi @MK101

I have escalated your post to Sky, look out for a message on the forum

Re: No internet - app stating connection is fine

Lisa-P1987 — Tue, 02 Jul 2024 11:10:43 GMT

Thanks for escalating this. We’ve sent MK101 an invite to chat.

Re: No internet - app stating connection is fine

Tonmoy62 — Tue, 02 Jul 2024 12:00:21 GMT

Hi i am having the same problem

Re: No internet - app stating connection is fine

Tonmoy62 — Tue, 02 Jul 2024 12:00:47 GMT

@MK101

Re: No internet - app stating connection is fine

PutAflakeinit — Tue, 02 Jul 2024 15:39:37 GMT

Same here, status check says all OK but no internet just dropped about 20 minutes ago.
internet light in the hub is off, all others OK.

Re: No internet - app stating connection is fine

Scottk78 — Tue, 02 Jul 2024 15:51:07 GMT

I'm having terrible internet issues. Both my wife and I work from home 50% of the time and have issues staying connected to calls. When browsing on phones and tablet, despite wifi showing, often unable to get on websites or open apps. Two of us are also with sky mobile and even when turing wifi of, using our data is terrible.

Re: No internet - app stating connection is fine

PutAflakeinit — Tue, 02 Jul 2024 16:56:23 GMT

Internet back up

Re: No internet - app stating connection is fine

JoK73 — Tue, 02 Jul 2024 17:27:32 GMT

I'm having the same problem it's driving the household crazy, the internet keeps going on and off but on the sky app it says it's completely fine? I've no idea we've obviously restarted it a few times but no help??

Re: No internet - app stating connection is fine

Laursnew21 — Tue, 02 Jul 2024 18:00:54 GMT

Same thing just started happening to me also, dropped a few days ago aswell but fixed itself quick. This time it doesnt seem to be fixing itself.

Re: No internet - app stating connection is fine

Mr+Flibbles+86 — Thu, 04 Jul 2024 11:10:26 GMT

We are still looking to help you @MK101 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: No internet - app stating connection is fine

MK101 — Tue, 23 Jul 2024 13:43:04 GMT

We had OpenReach come out and identified a cable that had been severed outside of our property likely due to bad weather. Would highly recommend checking if drop out is persistent and otherwise unexplained... Not only is our internet now connected without issue it's actually at least 2 times faster.

Did point out this wire (which was just about hanging in there) to the Sky engineer we had come out 4 months ago who didn't think it had anything to do with the WiFi 🤦🏼‍♀️