topic Unstable broadband in Broadband

Unstable broadband

Kym3 — Tue, 02 Jul 2024 09:11:26 GMT

My broadband keeps dropping out . I keep getting my DSL light going orange and my WiFi light going orange. My broadband speed keeps moving around a lot too. From 14mbs to 60mbs. I have rebooted my router, checked my connections, disconnected and reconnected my bits n bobs.

After rebooting yesterday I thought I'd sorted it but it has stared doing it again today.

In the event log my router is saying it is 01011970 00:00. Could that be the issue.

Re: Unstable broadband

GD1 — Tue, 02 Jul 2024 09:25:59 GMT

@Kym3 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Unstable broadband

Kym3 — Tue, 02 Jul 2024 09:32:10 GMT

Re: Unstable broadband

jamesn123 — Tue, 02 Jul 2024 11:28:51 GMT

@Kym3

There is a line fault there. Is your router connected to the master telephone socket using the Sky supplied cables & microfilter?

Re: Unstable broadband

Kym3 — Tue, 02 Jul 2024 11:34:19 GMT

Yes it has a pre filtered master socket. Which my router is connected to within 1 metre. No micro filters.. when I have just done the line test it has automatically booked an engineer. Looking at my line speed it haas been at 14mbs for a while. It should be at 60 really. So it looks like there is an issue on my line somewhere.

Re: Unstable broadband

jamesn123 — Tue, 02 Jul 2024 11:36:57 GMT

@Kym3

Good its booked an engineer, certainly a fault somewhere, hopefully it can be fixed when the engineer attends.