topic Re: SKY MAX keeps dropping signal in Broadband

SKY MAX keeps dropping signal

Gdrsnook — Mon, 01 Jul 2024 20:08:53 GMT

It's been a month and my upgrade to sky max is still dropping signal. Had to turn WiFi calling off phones, Netflix does not load through sky app and constantly getting buffering. Paying more for a poorer service

Re: SKY MAX keeps dropping signal

Greenfingers001 — Tue, 02 Jul 2024 08:51:43 GMT

Hi there @Gdrsnook , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY MAX keeps dropping signal

Gdrsnook — Sun, 07 Jul 2024 11:08:23 GMT

Hi. I have done all the resets and its still as bad if nit worse than before. The sky q box is now losing connetion too on a regular basis. Can this be looked into again as it unusable at the moment

Re: SKY MAX keeps dropping signal

Greenfingers001 — Sun, 07 Jul 2024 11:19:08 GMT

Hi there @Gdrsnook, I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY MAX keeps dropping signal

Gdrsnook — Fri, 12 Jul 2024 12:56:45 GMT

Sorry i have not been able to get back in last 2 days to discuss. Could the topic be reopended to discuss with an advisor please?

Re: SKY MAX keeps dropping signal

Gdrsnook — Mon, 15 Jul 2024 08:01:43 GMT

Could i please get some help on this? The broadband is simply terrible since the upgrade. Q boxes lose internet, apps wont load or are at best really slow, coverage has vastly reduced (used to pick up all aroud the hose and garden now it is lost in the next room. I have done all the resents several times with no success