topic Re: Is this a phone line or not, do I need one in Broadband

Is this a phone line or not, do I need one

Tracy24582 — Mon, 01 Jul 2024 22:37:13 GMT

I'm needing to move at short notice and the house I am moving in to I can't seem to see a BT line, but there is this plastic white box thing on the wall, the current internet I have with sky I believe uses the phone line, am i right in thinking this house does not have one then? What do I do if I am booking a sky engineer to move house, do they know if there is a phone line there or not as I have my landline plan with sky too

Re: Is this a phone line or not, do I need one

GD1 — Mon, 01 Jul 2024 23:25:02 GMT

@Tracy24582 That is a Virgin Media connection point. Sky can't use that.

Re: Is this a phone line or not, do I need one

Tracy24582 — Tue, 02 Jul 2024 07:14:35 GMT

So does that mean I would have to get a new bt line in order to have my internet with sky?

Re: Is this a phone line or not, do I need one

TimmyBGood — Tue, 02 Jul 2024 07:25:02 GMT

@Tracy24582

Yes, an Openreach copper line or optical fibre.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Is this a phone line or not, do I need one

Tracy24582 — Tue, 02 Jul 2024 07:51:32 GMT

have no idea what that means!! Main thing I'm wondering is will I have to pay to have new bt line installed?

Re: Is this a phone line or not, do I need one

TimmyBGood — Tue, 02 Jul 2024 07:57:20 GMT

@Tracy24582

No, you don't pay. If it's a rental you'll need the permission of the owner for drilling and cabling though. The work will be ordered by Sky but carried out by Openreach (not 'BT') and you'd be getting a copper line rather than fibreoptic cable.

Re: Is this a phone line or not, do I need one

Tracy24582 — Tue, 02 Jul 2024 08:18:48 GMT

Ok so will sky know this then when I book the home move or would I need to notify them that there isn't a bt socket in the house..as far as I can tell the current internet I have uses the bt socket...
just desperately want make sure I don't get stuck without internet for like 2 weeks 😭

Re: Is this a phone line or not, do I need one

TimmyBGood — Tue, 02 Jul 2024 08:23:12 GMT

@Tracy24582

The difficulty comes if there's been an Openreach connection in the past which has been removed: Sky will attempt a remote reactivation of that account without booking installer attendance.

Re: Is this a phone line or not, do I need one

Tracy24582 — Tue, 02 Jul 2024 08:53:56 GMT

Jeeez is it just easier getting my internet with virgin!!

Re: Is this a phone line or not, do I need one

TimmyBGood — Tue, 02 Jul 2024 09:00:10 GMT

@Tracy24582

Realistically, yes, particularly in a rental property.