topic Re: No internet signal. in Broadband

No internet signal.

RoxyNaylor — Sun, 30 Jun 2024 19:24:10 GMT

A few weeks ago the internet went down for a few hours. Flashing orange light on sky hub. It has increased in frequency now it's every day. Usually between 3 and 7 am. Then 3 hours later comes back on and is ok. But now it's happening on a Sunday evening.

Sky diagnostics say error at first, then when hitting "let's fix this" everything gos green and it says no problem.

fed up!!!!!

Re: No internet signal.

Greenfingers001 — Mon, 01 Jul 2024 08:27:41 GMT

Hi there @RoxyNaylor , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet signal.

Lisa-P1987 — Thu, 04 Jul 2024 08:14:53 GMT

Thanks for chatting to us @RoxyNaylor . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks