topic Router keeps disconnecting and reconnecting devices in Broadband

Router keeps disconnecting and reconnecting devices

Justin91 — Sun, 30 Jun 2024 07:13:01 GMT

We are seeing very intermittent WiFi, and keep getting disconnected on our phones/laptops. After a minute or two, the devices then reconnect.

the internet speeds also vary from 135mbps down to 60mbps when it is working.

Re: Router keeps disconnecting and reconnecting devices

Chrisee — Sun, 30 Jun 2024 07:23:05 GMT

@Justin91 to determine where the fault lie what do tge leds onnthe hub tell you? See https://www.sky.com/help/articles/hub-lights-explained-start which tells youbwhat the do.

Re: Router keeps disconnecting and reconnecting devices

Justin91 — Sun, 30 Jun 2024 10:53:15 GMT

Thanks @Chrisee . When the devices are disconnected, the router still shows a solid white line. The guide you shared (thank you for that) says that if the router is showing a solid white light then there are no issues. I've also done the diagnostics in the My Sky app, which shows that the WiFi and broadband are both green.