topic Re: Service Issues in Broadband

Service Issues

Fada_Foster — Sat, 29 Jun 2024 17:19:00 GMT

I am very frustrated with this service. I tried to call customer service and it just sends me right back to this forum.

My WiFi is very slow and my sky boxes keeps crashing. I restarted my broadband router and it keeps crashing, who do I report this to?

Re: Service Issues

Mark39 — Sat, 29 Jun 2024 17:24:31 GMT

As this is primarily a broadband issue I'll move your post to a more suitable forum

Re: Service Issues

Highlinder — Sat, 29 Jun 2024 17:37:03 GMT

@Fada_Foster Did you try and run the broadband test to save you calling? While on the phone and sends you the text say nothing and it should direct you to an advisor.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Service Issues

Fada_Foster — Sat, 29 Jun 2024 17:40:18 GMT

I have run the test as well restarting everything. Thanks for your advice though.