topic Re: Internet keeps cutting out intermittently but when i rest it it says all ok in Broadband

Internet keeps cutting out intermittently but when i rest it it says all ok

Samira07 — Sat, 29 Jun 2024 11:06:36 GMT

I have done all the tests for my broadband but it has been cutting out and reconnecting since yesterday . It says on the app that it is all running fine but still has issues

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

ShrinkingViolet — Sat, 29 Jun 2024 11:17:50 GMT

Mine is doing exactly the same since late last night even though the website says that there's no issues in my area either.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Samira07 — Sat, 29 Jun 2024 13:19:38 GMT

It's annoying as it's impossible to get hold of sky to tell them this - no chat / phone number. It all tells you to do the test on line . Really frustrating! Trouble is we have no phone signal as rural area so we can't go on line if the WiFi plying up 😞

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Nik1 — Sat, 29 Jun 2024 14:36:40 GMT

Mine has been doing this for 3 days, says all fine on the test, but no broadband at all, I can't connect anything. I've had to book an engineer to come out, I can't put the number on here as it will not let me ! No help online at all, the chat bot just sends you in circles.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Highlinder — Sat, 29 Jun 2024 14:38:27 GMT

@Samira07 Is your landline working as nornal?

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

PaulandKim1 — Sat, 29 Jun 2024 15:22:45 GMT

Mine too, frequently dropping out over teh last three days even though when checking, it says all ok

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

mightus — Sat, 29 Jun 2024 16:01:37 GMT

mine has also been disconnecting and reconnecting over 3 days in warwickshire and sky hasnt done anything!! yet willing to take my £140 a month which is extortion!

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Nik1 — Sat, 29 Jun 2024 19:44:17 GMT

@mightus that is unexceptable customer service! Log a complaint.

I have just cancelled everything with them, luckily I was out of contract.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Chrisee — Sun, 30 Jun 2024 06:39:11 GMT

@Samira07 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Chrisee — Sun, 30 Jun 2024 06:40:05 GMT

@Samira07 Inhave escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Chrisee — Sun, 30 Jun 2024 06:50:29 GMT

General point it is not that difficult to get hold of Sky to report issues. Their phone numbers can be found by following through a help journey online to the end or using the contact us links on each web page. Like all companies they want customers to use the online resources first. If you are impatient simply Google Sky Customer Services but only use a Sky number which starts 03 its better to use the numbers from the site as they help,route you to someone who can help with your issue. Alternatively if its working dial 150 on a Sky Talk or Sky Mobile line for a free call.

When you call the IVR system will try to route you back to using an online resource simply dont accept the offers of texts etc stay on the line saying something like your calling to "report a technial fault". Call waits are rarely as long as the system says assuming that is something big isnt broken somewhere causing 11 million Sky customers to pick up the phone.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Lisa-P1987 — Sun, 30 Jun 2024 08:10:45 GMT

Thanks for escalating this. We’ve sent @Samira07 an invite to chat.

Re: Internet keeps cutting out intermittently but when i rest it it says all ok

Greenfingers001 — Tue, 02 Jul 2024 08:46:47 GMT

We are still looking to help you Samira07 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks