topic Re: Connection drops every hour in Broadband

Connection drops every hour

HA7 — Wed, 26 Jun 2024 20:36:28 GMT

Connection keeps dropping a few times in an hour and we have to re connect everytime. We tried resetting but nothing works.

Re: Connection drops every hour

Greenfingers001 — Thu, 27 Jun 2024 09:01:56 GMT

Hi there @HA7 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection drops every hour

Lisa-P1987 — Sat, 29 Jun 2024 09:10:16 GMT

We are still looking to help you @HA7 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Connection drops every hour

phil1uk — Sat, 29 Jun 2024 09:18:03 GMT

sorry to post this mine is still dropping too has been for the last 3 days, the last two days ive barely accessed the internet as it only connects for about 1 minute, i didnt want to make another post. I have turned of my router as all its doing is generating webpage after webpage on my pc. I am now using my mobile to do this but this is well below my download speed. I have replied to comments in my original post but ive only had one response. whats going on ?