https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679253#M403309 <P>Fab thank you, feel much better now we can just use it that way. Much appreciated.</P> Fri, 28 Jun 2024 15:54:53 GMT Mary6970 2024-06-28T15:54:53Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677760#M402912 Have tried everything to connect printer to wifi but had no joy. My Son says we need to add a MAC address to router but we don't know how to. Any help would be great. Have had no other wifi issues. Wed, 26 Jun 2024 21:12:11 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677760#M402912 Mary6970 2024-06-26T21:12:11Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677782#M402923 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103356">@Mary6970</a>Which hub did Sky supply you from the link below.</P><P><A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub</A>&nbsp;</P> Wed, 26 Jun 2024 21:48:48 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677782#M402923 Highlinder 2024-06-26T21:48:48Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677866#M402962 <P>Sky max hub white</P> Thu, 27 Jun 2024 06:39:42 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4677866#M402962 Mary6970 2024-06-27T06:39:42Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4678084#M403023 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103356">@Mary6970</a>&nbsp; You will need to go into the settings in my Sky app and change it from WPA3 to WPA2 if you are trying to connect this via Wi-Fi and if it only uses the 2.4 GHz range you will have to turn off 5.0 GHz on a temp bases to connect your printer.</P> Thu, 27 Jun 2024 10:10:00 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4678084#M403023 Highlinder 2024-06-27T10:10:00Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4678095#M403029 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103356">@Mary6970</a>&nbsp;Sky does not use mac address registration so your son's advice is incorrect in this instance. The steps given by <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;are sensible but I have found temporarily linking the printer by USB to a laptop and updating its firmware can help sort the issue. Also consider factory resetting the laserjet as HP printers have a habit of corrupting the memory thst stores log on info, or at least a couple I have had to connect did.</P> Thu, 27 Jun 2024 10:18:09 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4678095#M403029 Chrisee 2024-06-27T10:18:09Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679169#M403298 <P>Have managed to get printer working using WPA2 but s there a way to keep this on as we have to keep changing the wifi settings back to WPA3T for high level security and back to WPA2 for printing. Thanks</P> Fri, 28 Jun 2024 14:42:05 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679169#M403298 Mary6970 2024-06-28T14:42:05Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679179#M403300 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103356">@Mary6970</a>&nbsp; Do you have any devices that use the WPA3 protocol?</P> Fri, 28 Jun 2024 14:47:06 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679179#M403300 Highlinder 2024-06-28T14:47:06Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679206#M403303 <P>I'm no techno <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> and only found out what WPA3 is yesterday <span class="lia-unicode-emoji" title=":rolling_on_the_floor_laughing:">🤣</span>, so I have no idea. The kids use xbox's would that use it? Sorry for sounding dim!</P> Fri, 28 Jun 2024 15:08:22 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679206#M403303 Mary6970 2024-06-28T15:08:22Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679228#M403305 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103356">@Mary6970</a>&nbsp;Switching from WPA3T to WPA2 does slightly reduce security but unless youbare a target of a state security service or serious criminals the risk is minimal. Hacking of domestic wifi is quite rare most "hacks" are done by tricking people into clicking on a file which installs malware.&nbsp;<BR /><BR /></P> <P>Therexare literally millions of Sky hubs running WPA2 with no issue.</P> Fri, 28 Jun 2024 15:21:57 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679228#M403305 Chrisee 2024-06-28T15:21:57Z https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679253#M403309 <P>Fab thank you, feel much better now we can just use it that way. Much appreciated.</P> Fri, 28 Jun 2024 15:54:53 GMT https://helpforum.sky.com/t5/Broadband/New-to-Sky-and-cannot-link-wifi-to-HP-laserjet-printerfi/m-p/4679253#M403309 Mary6970 2024-06-28T15:54:53Z