topic Re: In contract discount in Broadband

In contract discount

Gladders2 — Fri, 28 Jun 2024 06:58:19 GMT

I have had an in contract discoount on my account for 18 months and without warning it has been removed. It is only £3 a month but just wondering if anyone knows why it has been removed? Thank you

Re: In contract discount

Daniel0210 — Fri, 28 Jun 2024 07:02:29 GMT

@Gladders2 wrote:

I have had an in contract discoount on my account for 18 months and without warning it has been removed. It is only £3 a month but just wondering if anyone knows why it has been removed? Thank you

@Gladders2

That's how it works. At the end of the discounted period your price reverts to the full cost price.

If your discounts have ended you will need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 24 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: In contract discount

Neath1965 — Fri, 28 Jun 2024 07:32:56 GMT

Give them a ring and negotiate another discount, they actually rang me and notified me that my discounts were due to expire and they redid my contract for 18 months with discounts for the length of the contract.

I would though advise speaking to someone based in the UK rather than an overseas call centre as the person over here will be able to offer you a better deal.

Re: In contract discount

TimmyBGood — Fri, 28 Jun 2024 07:57:39 GMT

@Gladders2 wrote:

I have had an in contract discoount on my account for 18 months and without warning it has been removed.

Historically minimum terms have been 18 months, so the discount ended with the end of that period. New contracts are now for 24 months.

Re: In contract discount

Neath1965 — Fri, 28 Jun 2024 08:21:37 GMT

IMG_9738.jpeg

No, contracts are still 18 months... Ive just renewed mine.

Re: In contract discount

TimmyBGood — Fri, 28 Jun 2024 08:27:16 GMT

@Neath1965

Then you just made it in before the change. A look at the Sky Broadband sales page now shows 24 months.

Re: In contract discount

TimmyBGood — Fri, 28 Jun 2024 08:31:51 GMT

Screenshot 2024-06-28 093012.png

Re: In contract discount

Neath1965 — Fri, 28 Jun 2024 08:41:27 GMT

That's why you need to make sure you speak to someone in a UK based centre, you'll get better deals.

Re: In contract discount

TimmyBGood — Fri, 28 Jun 2024 08:42:56 GMT

@Neath1965

Possibly better pricing, but 24 months is now becoming standard across the ISP industry.

Re: In contract discount

Neath1965 — Fri, 28 Jun 2024 08:54:48 GMT

The offer I had stated 24 months, when I rang and got through to a UK adviser, I was offered a much better discount and put on an 18 month contract.

The deal for the broadband was only a few days ago.