topic Re: Wifi Stutters every 30 seconds in Broadband

Wifi Stutters every 30 seconds

PaulieL — Thu, 27 Jun 2024 09:54:36 GMT

Hi, has anyone come across wifi signal when on a video call where the connection stutters and freezes every minute or so? Stutter lasts for about 5 seconds each time.

Re: Wifi Stutters every 30 seconds

Highlinder — Thu, 27 Jun 2024 10:13:02 GMT

@PaulieL Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Wifi Stutters every 30 seconds

PaulieL — Thu, 27 Jun 2024 11:24:37 GMT

Re: Wifi Stutters every 30 seconds

PaulieL — Thu, 27 Jun 2024 11:26:17 GMT

@Highlinder - cheers! Let me know if you can see anything wrong.

Re: Wifi Stutters every 30 seconds

Highlinder — Thu, 27 Jun 2024 11:29:52 GMT

@PaulieL Are you logging into the router and switching off the Wi-Fi radios or is this doing itself? The uptime on the router is good, but the Wi-Fi frequencies only have just over an hour of uptime on them.

Re: Wifi Stutters every 30 seconds

PaulieL — Thu, 27 Jun 2024 12:41:26 GMT

@Highlinder - you'll have to explain that one to me! I took the stats just after I switched my work VPN off - would that make a difference. Other than that I'm not fiddling about with any settings for WIFI. Cheers Paul

Re: Wifi Stutters every 30 seconds

PaulieL — Thu, 27 Jun 2024 13:24:43 GMT

@Highlinder and sorry, why is there no data being transmitted or received over the 5ghz band?

Re: Wifi Stutters every 30 seconds

Highlinder — Thu, 27 Jun 2024 13:28:51 GMT

@PaulieL Does the drop happen when you are using just your Wi-Fi without the VPN or with it. If the devices you are using can use both 2.4 and 5.0 GHz frequencies they will pick the more stable to connect to.

Re: Wifi Stutters every 30 seconds

PaulieL — Fri, 28 Jun 2024 07:04:47 GMT

@Highlinder The drop was happening with VPN switched off. Is the rule of 2.4 and 5ghz as simple as connect those critical devices to 5ghz (and are nearby to the router) and then leave other devices to utilise 2.4ghz and potentially further away from the router?