topic Connection Issues in Broadband

Connection Issues

EmmaSparkle — Thu, 27 Jun 2024 10:55:46 GMT

Connection keeps dropping a few times in an hour and we have to re connect everytime. We tried resetting but nothing works

Re: Connection Issues

Greenfingers001 — Fri, 28 Jun 2024 08:06:01 GMT

Hi there EmmaSparkle , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection Issues

Tom-W19 — Sun, 30 Jun 2024 13:26:17 GMT

Hi @EmmaSparkle

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Connection Issues

EmmaSparkle — Sun, 30 Jun 2024 19:14:05 GMT

After 48 hours same issues (I've followed instructions)

Re: Connection Issues

EmmaSparkle — Sun, 30 Jun 2024 19:15:05 GMT

@Tom-W19 still having same issues

Re: Connection Issues

Greenfingers001 — Mon, 01 Jul 2024 08:19:25 GMT

Hi there @EmmaSparkle , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection Issues

Gemino — Mon, 01 Jul 2024 09:19:15 GMT

Hi,
My connection also keep dropping out. I have to reboot the router but within 24hrs it happens again.
The broadband router model is ER115

Re: Connection Issues

Gemino — Mon, 01 Jul 2024 09:35:14 GMT

Hi,
My connection also keep dropping out. I have to reboot the router but within 24hrs it happens again.
The broadband router model is ER115

The router is situated where the phoneline enters the house. I internet dropping out affects all deices - iPhone, iPsd, iMac, TV, Windows laptop