topic Re: No Internet since 12:10am in Broadband

No Internet since 12:10am

asaleem89 — Wed, 26 Jun 2024 23:43:17 GMT

The 2nd and 4th light (from left) on modem turned red half hour ago. I restarted the modem which resulted in three green lights but the 4th one is still orange. I have no Internet.

Re: No Internet since 12:10am

Danny21001 — Wed, 26 Jun 2024 23:47:07 GMT

Same ive got an orange light on my internet and voice

Re: No Internet since 12:10am

Chocolat18 — Wed, 26 Jun 2024 23:49:31 GMT

Internet light gone out - no broadband service at all. Had the same issue from 11:30 until 15:00 on 26th

Re: No Internet since 12:10am

SpecialK84 — Wed, 26 Jun 2024 23:51:01 GMT

It's absolutely ridiculous. This isn't the first time this has happened. Happens every 6 weeks or so! Always happens at a time when Sky phone lines are closed too

Re: No Internet since 12:10am

Maria221 — Wed, 26 Jun 2024 23:52:31 GMT

I have the same problem where are yoy based?

Re: No Internet since 12:10am

SpecialK84 — Wed, 26 Jun 2024 23:54:02 GMT

West Yorkshire

Re: No Internet since 12:10am

Redoy — Wed, 26 Jun 2024 23:54:22 GMT

Same problem I'm experiencing almost daily

Re: No Internet since 12:10am

Jaffa1966 — Wed, 26 Jun 2024 23:54:28 GMT

Same prob since about 12am

Re: No Internet since 12:10am

asaleem89 — Wed, 26 Jun 2024 23:58:32 GMT

It's has literally become a pain in the **bleep**. What kind of crappy service is this. I agree, it has been going on for quite some time now. Everytime I'm in an online meeting the signal keeps dropping and light on modem keeps changing to orange.

Re: No Internet since 12:10am

Frankie1955 — Thu, 27 Jun 2024 00:06:45 GMT

Same here. I live in Bradford at the moment internet. I reset anf reboot many many. Stretch online while watching. I think it’s time I considered the supplier. Goes down the drain in heaven, waking up to early 2000s speeds in 2024. That’s ridiculous, especially since we are paying a **bleep** ton for internet.

Re: No Internet since 12:10am

Johns28 — Thu, 27 Jun 2024 00:09:08 GMT

Same here. Seems to coincide with the automatic test of the system sky run.

Everything's knocked out as a result so if you're vulnerable when this happens no phone line, no Internet and unless you have a charged mobile - no way of asking for help.

Re: No Internet since 12:10am

Johns28 — Thu, 27 Jun 2024 00:12:43 GMT

Just reset router again and it seems to be back on. So off for just over an hour in Bradford from just before midnight.

Re: No Internet since 12:10am

Mike203 — Thu, 27 Jun 2024 04:11:53 GMT

I am having the same issue, 2nd and 4th light go orange. The router is reset, then the 4th light named Voice remains orange. This is the 5th time this week I have had to reset the router and also remove the power supply.

Re: No Internet since 12:10am

Naveen-Paul — Thu, 27 Jun 2024 05:00:56 GMT

sky dns servers are down. Configure google dns servers manually

8.8.8.8

8.8.4.4

Re: No Internet since 12:10am

John_b — Thu, 27 Jun 2024 05:14:15 GMT

My router has been the same for 24 hours now. When I checked on the service checker yesterday, there was an issue in my area. Today, it says there's no problems, but it's still the same my end. I've tried restarting it so many times. All connections are good.

Re: No Internet since 12:10am

Chrisee — Thu, 27 Jun 2024 05:51:48 GMT

From reading this thread there appear to have been a number of unrelated issues which with 6 million customers across the country is almost a dead cert at any one time

Loss of connectivity from around 12 midnight to roughly 5am is normally due to routine maintenance and upgrade work which is essential and is programmed to be run over night to inconvenience the minimum number of users. Whereas major planned work maybe flagged on the status pages much local work will not indeed Openreach often dont warn their customers like Sky in advance. .if lines are back to normal in the morning it can be assumed that was the cause. However if issues still continue call Sky this morning.