topic Re: Disgustingly slow speeds with Sky. in Broadband

Disgustingly slow speeds with Sky.

Lum — Tue, 26 Dec 2023 19:41:43 GMT

On average it takes a few days to download games which are {relatively} small! Practically, this just is not acceptable as when I am downloading a game I have purchased my Sky WiFi goes down anyway and requires the whole family to 'sign in' and 'fix the connection'. Why won't my Sky WiFi reach the potential I was promised?

Re: Disgustingly slow speeds with Sky.

TimmyBGood — Tue, 26 Dec 2023 20:12:42 GMT

@Lum

Your Hub stats appear to show you are on an ADSL connection, which is now the oldest and slowest broadband technology still available (and only now in use by a few percent of households, having been almost entirely replaced nationally by FTTC and FTTP). At 12Mbs inbound and 0.7Mbs outbound, which is entirely plausible for ADSL, any significant modern game might well take many hours or even days to arrive.

Re: Disgustingly slow speeds with Sky.

TimmyBGood — Tue, 26 Dec 2023 20:26:39 GMT

@Lum

Note that ISPs typically don't migrate customers onto newer/faster technology automatically: the customer has to request that.

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 27 Dec 2023 20:54:25 GMT

Thanks @TimmyBGood, I'll see about upgrading... just to check, thats obviously not free of charge, right?

Re: Disgustingly slow speeds with Sky.

mormegil — Wed, 27 Dec 2023 21:23:03 GMT

Upgrading from adsl to fttc would be free as it uses the same lines into your property

superfast product are a similar price to your current adsl as your no longer need to pay separately for the line and broadband

Re: Disgustingly slow speeds with Sky.

mormegil — Wed, 27 Dec 2023 21:46:25 GMT

If full fibre is available in your area the that may require more time and cost but it is rare to go over the spend threshold when there is already a copper service present

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 27 Dec 2023 22:40:06 GMT

Thank you! That is most helpful.

Re: Disgustingly slow speeds with Sky.

JimM1 — Thu, 28 Dec 2023 04:58:35 GMT

@Lum

Further note for you, there is a possibilty that FTTC may not be available to you for various reasons

but you will not find out until you talk with a SKY advisor regarding your line/broadband to your home.

My example is my Father is now 86yrs young, Internet and Broadband are WAY out off his scope

of working, so i have him on the same as you Broadband Essential package BUT this is 100% only

because of the LANDLINE, it is so hard to now get a phone line only package at a reasonable cost!

He can understand that the phone plugs into the socket but the Broadband Router that sits

next to the phone well ????? and luckly he can get FTTC as it is available for him, who knows what

will happen when they have the digital switch over but will address at that time....

Re: Disgustingly slow speeds with Sky.

TimmyBGood — Thu, 28 Dec 2023 09:57:03 GMT

@Lum wrote:

I'll see about upgrading... just to check, thats obviously not free of charge, right?

Openreach cover the first £2800 of work at any particular address, which typically is sufficient for all 'normal' deployment of FTTP (where available ). An ISP may well charge a higher monthly subscription for the taster broadband service but that's different.

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 19 Jun 2024 16:45:58 GMT

So, good news and bad news. We recently got a new box (good). The image attached (bad). @TimmyBGood

Re: Disgustingly slow speeds with Sky.

TimmyBGood — Wed, 19 Jun 2024 17:05:51 GMT

@Lum

Did you order a different broadband service?

Could you post your Hub stats again?

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 19 Jun 2024 17:21:40 GMT

I have not ordered a different service, could you remind me how to see my router stats please and thank you!

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 19 Jun 2024 17:28:02 GMT

Ignore my previous reply, here are my stats. @TimmyBGood

Re: Disgustingly slow speeds with Sky.

jamesn123 — Thu, 20 Jun 2024 09:36:56 GMT

@Lum

I am not sure what you expected then? Multiple users specifically told you that you needed to place an upgrade order as the broadband technology you are on cannot support modern use cases. A replacement router wont solve your issues.

If no upgrade is available to you e.g. your area is not available for FTTC or FTTP then I would suggest you look at other options such as starlink or community funded fibre.

Re: Disgustingly slow speeds with Sky.

Lum — Wed, 26 Jun 2024 17:22:50 GMT

Hello @jamesn123, there is no need to be belligerent. A replacement router *was* what the doctor ordered. The doctor being @TimmyBGood. Are you telling me to switch broadband suppliers? If so, understand that Sky likes to write contracts. Talk to me again in May.

Re: Disgustingly slow speeds with Sky.

daveNOS — Wed, 26 Jun 2024 19:34:18 GMT

@Lum At any point since your first post have you engaged with Sky about upgrading your service? If not then posting here again will be pointless, a new router isn't going to give you better speeds( i can't see any replies in this thread that suggested you should ask for a new one because it would help).

Re: Disgustingly slow speeds with Sky.

TimmyBGood — Wed, 26 Jun 2024 19:36:05 GMT

@Lum

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate if something better than ADSL is available.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Disgustingly slow speeds with Sky.

jamesn123 — Tue, 02 Jul 2024 09:08:42 GMT

@Lum wrote:

Hello @jamesn123, there is no need to be belligerent. A replacement router *was* what the doctor ordered. The doctor being @TimmyBGood.

I don't see a post where you were told to order a new router?

@Lum wrote:

Are you telling me to switch broadband suppliers? If so, understand that Sky likes to write contracts. Talk to me again in May.

No I am telling you to contact Sky and ask them if FTTC or FTTP is available to you, if you so you can upgrade while in contract.