topic Re: Missing ONT Power Cable in Broadband

Missing ONT Power Cable

Sapphireexo — Wed, 26 Jun 2024 15:59:33 GMT

My Sky Broadband is due to be activated 01/07 but I am missing my ONT power cable, it seems to have been taken by the previous tenant. When I responded to the automatic message sent out by BT, they said I would need to contact Sky. I am already waiting over a week for WiFi to be activated, I don't want to wait extra time for a technician to come and plug in a cable. Can I buy one? How do I contact Sky to get one? Thanks in advance

Re: Missing ONT Power Cable

Highlinder — Wed, 26 Jun 2024 16:03:20 GMT

@Sapphireexo You can find a number to call Sky at the bottom of the link below under " Need more help ". Just listen through the voice prompts to speak to an advsior.

https://www.sky.com/help/home

Re: Missing ONT Power Cable

TimmyBGood — Wed, 26 Jun 2024 17:14:36 GMT

@Sapphireexo

Unfortunately it appears from previous posts that Sky can only log a fault with Openreach to get an ONT power supply replacement after the activation date.