topic Re: No wifi in Broadband

No wifi

Harriet271 — Tue, 25 Jun 2024 14:33:11 GMT

We had the broadband box sent out on 17th June but wifi is still not working. On the app it says all connections are good, but when I phoned Sky it said 'issue with new home set up', but did not elaborate further.

help please!

Re: No wifi

Harriet271 — Tue, 25 Jun 2024 14:34:59 GMT

Update:

wifi is green light but internet light is flashing amber

Re: No wifi

jamesn123 — Tue, 25 Jun 2024 14:41:01 GMT

@Harriet271

Some more context would be useful. Why were you sent a new router? Is it an exisiting connection with an upgrade or fault resolution or is this a new connection?

Re: No wifi

Harriet271 — Tue, 25 Jun 2024 15:32:43 GMT

Hi James

We have just moved into the property so it is a new broadband connection. The wifi light on the box is green, but the internet light is flashing amber.

thanks

Re: No wifi

Harriet271 — Tue, 25 Jun 2024 15:35:12 GMT

@jamesn123

Hi James

We have just moved into the property so it is a new broadband connection. The wifi light on the box is green, but the internet light is flashing amber.

any help appreciated!

thanks

Re: No wifi

jamesn123 — Tue, 25 Jun 2024 15:37:44 GMT

@Harriet271

So you received the router on the 17th June but what was your connection activation date? Does the Sky order tracking confirm the activation was completed?

If it does then ensure you are using the master telephone socket (or Openreach ONT) and you are using the supplied cables from Sky.

Re: No wifi

Harriet271 — Tue, 25 Jun 2024 15:43:49 GMT

@jamesn123

I got a text from Sky on 17th in the afternoon, to say Broadband is now active.

I have reconnected the cables etc again and it is still flashing. For some reason on the app it says there are 6 devices connected to it but we haven't moved in yet..

when I phoned Sky earlier it just said 'issue with new home set up'

Re: No wifi

jamesn123 — Tue, 25 Jun 2024 15:52:20 GMT

@Harriet271

I have escalated your post to sky, look out for a message on the forum

Re: No wifi

Tom-W19 — Wed, 26 Jun 2024 07:40:50 GMT

Thanks for escalating. We've sent an invite to @Harriet271.