topic Re: W in Broadband

W

StevenB2 — Sat, 08 Jun 2024 12:01:58 GMT

We have superfast broadband and have done for over a year at this address and never had any issues. I now have had mutliple issues in Teams while workint from home this week where the screen has frozen, i hace checked with those on other end of the call and it is me that freezes.

I have run all the tests on the app and no issues, the speed is 151mps.

Any ideas what could be causing this all of a sudden?

thanks

Re: W

cookiemonsteruk — Sat, 08 Jun 2024 12:05:13 GMT

@StevenB2

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: W

StevenB2 — Sun, 09 Jun 2024 07:17:21 GMT

Re: W

StevenB2 — Sun, 09 Jun 2024 07:17:52 GMT

Is this what your looking for? Cheers

Re: W

jamesn123 — Tue, 11 Jun 2024 10:19:33 GMT

@StevenB2

No, please follow the instructions to the end

Re: W

StevenB2 — Sat, 22 Jun 2024 08:25:12 GMT

Sorry James, see below - thanks for your help

Re: W

jamesn123 — Tue, 25 Jun 2024 09:03:43 GMT

@StevenB2

There isnt anything on your router stats that would suggest a problem with the line or the router itself. Are you able to temporarily connect via ethernet to see if the problem still occurs then?