https://helpforum.sky.com/t5/Broadband/No-new-modem-Just-an-old-10year-old-one/m-p/4675870#M402524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4088266">@AlisonNewFrench</a>&nbsp;Sky dont use "modems" the units are called Sky hubs and contain both the modem and a full wifi router. It is possible that your current issue is caused by a faulty hub but that is comparatively rare most issues are down to the line or wifi signals in your home.&nbsp;<BR /><BR /></P> <P>Currently only the hub on the second line in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;is obsolete if you have one of those Sky will replace it with a newer model if you call them or post again and a Superuser will escalate your post to a Sky chat team. All of the other hubs are still. In use and will be replaced like for like if yours is faulty..&nbsp;<BR /><BR /></P> <P>If you would like help with your connection issues post your current hub's stats see&nbsp;</P> <P><A href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> <P>&nbsp;</P> Tue, 25 Jun 2024 06:11:29 GMT Chrisee 2024-06-25T06:11:29Z https://helpforum.sky.com/t5/Broadband/No-new-modem-Just-an-old-10year-old-one/m-p/4675774#M402500 <P>So over 10 years I've had my modem. They are happy to take my money by signing me up for a new contract but no modem. ? What's going on ? I don't get home till after 9 most nights so can't spend hours on phone fixing this. A complete pain. Can anyone help ? So fed up. Already tried to sort this but only received a new contract. Still no Netflix, Disney or WiFi in house. Modem is usless</P> Mon, 24 Jun 2024 21:20:20 GMT https://helpforum.sky.com/t5/Broadband/No-new-modem-Just-an-old-10year-old-one/m-p/4675774#M402500 AlisonNewFrench 2024-06-24T21:20:20Z https://helpforum.sky.com/t5/Broadband/No-new-modem-Just-an-old-10year-old-one/m-p/4675870#M402524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4088266">@AlisonNewFrench</a>&nbsp;Sky dont use "modems" the units are called Sky hubs and contain both the modem and a full wifi router. It is possible that your current issue is caused by a faulty hub but that is comparatively rare most issues are down to the line or wifi signals in your home.&nbsp;<BR /><BR /></P> <P>Currently only the hub on the second line in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;is obsolete if you have one of those Sky will replace it with a newer model if you call them or post again and a Superuser will escalate your post to a Sky chat team. All of the other hubs are still. In use and will be replaced like for like if yours is faulty..&nbsp;<BR /><BR /></P> <P>If you would like help with your connection issues post your current hub's stats see&nbsp;</P> <P><A href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> <P>&nbsp;</P> Tue, 25 Jun 2024 06:11:29 GMT https://helpforum.sky.com/t5/Broadband/No-new-modem-Just-an-old-10year-old-one/m-p/4675870#M402524 Chrisee 2024-06-25T06:11:29Z