topic Fibre outage issue AB22 24 June in Broadband

Fibre outage issue AB22 24 June

LynMags — Mon, 24 Jun 2024 18:36:56 GMT

Reported issue with fibre broadband AB22 area. Have no connection, spoke to Sky & it's an openreach issue as PON light red

Re: Fibre outage issue AB22 24 June

JPR007 — Mon, 24 Jun 2024 18:38:44 GMT

@LynMags If the fault has been reported to Openreach and they're working on it there isn't a lot else you can do but wait...

Re: Fibre outage issue AB22 24 June

Daniel0210 — Mon, 24 Jun 2024 18:49:02 GMT

@LynMags
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).