topic Internet issue in Broadband

Internet issue

Tomtom19871 — Mon, 24 Jun 2024 17:41:17 GMT

I upgraded my WiFi hub to the new white one and since doing I have issues with using my broadband and I spoke to someone yesterday and they ran numerous checks and all came back successful but there is a massive issue as the WiFi keeps dropping out and I have gigafast and before the hub change I was getting 996mbs and now I am lucky to get 112 mbs is this something that anyone has noticed

Re: Internet issue

Tom-W19 — Tue, 25 Jun 2024 07:38:55 GMT

Hi @Tomtom19871

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet issue

Mr+Flibbles+86 — Thu, 27 Jun 2024 08:05:58 GMT

We are still looking to help you @Tomtom19871 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks