topic Re: No internet connection in Broadband

No internet connection

JakeGunning — Mon, 24 Jun 2024 10:11:33 GMT

There is no internet connection and no visible problem. All lights are green, connection checks appear to be okay yet there is no internet connection.

Re: No internet connection

mae-3 — Mon, 24 Jun 2024 14:00:39 GMT

@JakeGunning

Recommend a disconnect and reconnect the internet via the broadband router interface or leave the router off for an hour to establish a new internet zone.

Re: No internet connection

JakeGunning — Mon, 24 Jun 2024 17:18:51 GMT

Unfortunately this did not work.

all broadband and WiFi checks come out with no apparent issue.

when I connect to the WiFi with my phone it says "no internet connection".

Re: No internet connection

mae-3 — Mon, 24 Jun 2024 17:20:22 GMT

@JakeGunning

Suggest contacting Sky and I recommend this goes to PM with Sky.