topic Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5. in Broadband

Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5.

Susee — Mon, 24 Jun 2024 11:12:55 GMT

Myself and husband work from home. We should have broadband speeds of +500mps but today I have been kicked out of two meetings because of a poor connection. Checked speed and it's 36.5. We cannot work with these speeds. We are not even a week into our contract with Sky and have major concerns regarding your service.
can someone provide assistance to fix this issue

Re: Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5.

mae-3 — Mon, 24 Jun 2024 13:54:00 GMT

@Susee

What speeds, are wireless or ethernet-connected devices? If wireless Sky only supplies guarantees of 25Mbps to Sky Max, if ethernet then I recommend you reboot the router or better still leave it off for an hour to establish a new internet zone.

Recommend the community member leave the router off or disconnect and reconnect via Sky interface/Sky App to establish a new internet zone currently.