topic Re: Moving to Sky from BT in Broadband

Moving to Sky from BT

Karl27 — Mon, 24 Jun 2024 09:55:22 GMT

I have an Openreach engineer due on Friday to upgrade the line to full fibre. As of yet I haven't received a Sky router although the pucks came a couple of weeks ago. Am I right to assume that the engineer will also supply the router?

Thanks

Karl

Re: Moving to Sky from BT

daveNOS — Mon, 24 Jun 2024 10:04:57 GMT

@Karl27 The router will delivered by Royal Mail and it should arrive before Friday(occasionally they can arrive late).

Re: Moving to Sky from BT

Karl27 — Mon, 24 Jun 2024 10:10:23 GMT

Thanks Dave. And as if by magic I have literally just now received a text to say the router is on its way!

Re: Moving to Sky from BT

TimmyBGood — Mon, 24 Jun 2024 10:28:57 GMT

@Karl27

Pucks are shipped next working day. Hub delivery is timed for arrival a couple of days before the scheduled activation date, because apparently having them land earlier means they are more likely to be misplaced.