topic House Move - Sky contact process not working in Broadband

House Move - Sky contact process not working

Anthony58 — Mon, 24 Jun 2024 09:06:29 GMT

I'm having the most frustrating time trying to organise my brother's house move. He has learning disabilities so I organise on his behalf.

When I try online, the process stalls after I select the new address with a message saying 'checking availability' which seems to go on forever.

When I try the bot - it either sends me back to the process that isn't working or it send me to thsi community forum

When I try Live messaging - I get an error message

Email options only send me to complaining about a programme

I don't have the time to call and wait on hold

Any ideas?

Re: House Move - Sky contact process not working

GD1 — Mon, 24 Jun 2024 09:10:08 GMT

@Anthony58 Are you registered with the accessibility team? https://www.sky.com/help/articles/contacting-sky-accessibility

Re: House Move - Sky contact process not working

Anthony58 — Mon, 24 Jun 2024 10:13:11 GMT

Thank you. We were already set up with the accessibility team. But I hadn't thought to call them! Brilliant - the phone got answered straight away and we got put straight through to the right people. Thank you so. much.