topic Re: No internet in Broadband

No internet

Suzanne06 — Sun, 23 Jun 2024 11:06:57 GMT

No internet. No broadband issues in area. Gone through the step bu step guide several times but still no connection. Very very light/dim green internet light sometimes. Help!

Re: No internet

Highlinder — Sun, 23 Jun 2024 14:01:26 GMT

@Suzanne06 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Suzanne06 — Mon, 24 Jun 2024 06:45:12 GMT

I've done all the tests several times. Only once did it acknowledge an issue but then changed to green to say all was ok. I had the option to book an Engineer but the button to click through to time and date wasn't working. Over a week of intermittend internet is no good.
Any other way I can speak to someone over the phone or live chat?

Re: No internet

Chrisee — Mon, 24 Jun 2024 07:08:48 GMT

@Suzanne06 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No internet

Addie15 — Mon, 24 Jun 2024 08:08:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Suzanne06.

Re: No internet

Mr+Flibbles+86 — Wed, 26 Jun 2024 08:18:20 GMT

We are still looking to help you @Suzanne06 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks