topic Re: Broadband Issues in Broadband

Broadband Issues

Victoria5678 — Sat, 22 Jun 2024 20:32:58 GMT

I have reset my wifi router multiple times and turned the outlet on and off and while all the lights are green the internet is still not working. No browser online will open, netflix/any streaming apps, and social media is all not working. Everything seems to be fine so I am unsure what to do next. I need this to be solved fast as I work from home. Thank you!!

Re: Broadband Issues

Tom-W19 — Sun, 23 Jun 2024 10:22:29 GMT

Hi @Victoria5678

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Issues

Addie15 — Tue, 25 Jun 2024 11:15:19 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.