topic Internet dropping in Broadband

Internet dropping

Roo62 — Sun, 23 Jun 2024 09:48:47 GMT

Our internet keeps dropping out - we recently had fibre installed in the area. We had internal system checked in Thursday - all good and Sky tests are showing everything is fine but it's not! It's very difficult to work. Can we book an engineer please? I read in another chat that it could be some old copper cabling..

Re: Internet dropping

Highlinder — Sun, 23 Jun 2024 09:56:18 GMT

@Roo62 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet dropping

Roo62 — Sun, 23 Jun 2024 10:18:30 GMT

Thanks but I have tried this several times and it naturally says that the connection is ok because the internet is working at the moment - when the internet is down I can't log on to test it!! Our internal engineer has tested everything internally and it's fine.

Re: Internet dropping

Roo62 — Sun, 23 Jun 2024 12:01:02 GMT

Please confirm you can send an engineer

Re: Internet dropping

Highlinder — Sun, 23 Jun 2024 14:08:04 GMT

@Roo62 You are not talking to Sky, this is an customer to customer based forum. If you are not seeing any faults on the broadband test and are able to call Sky then you can do this.

Re: Internet dropping

Roo62 — Sun, 23 Jun 2024 14:25:05 GMT

Oh ok thank you