topic Re: Internet not working in Broadband

Internet not working

Jaydee92 — Sat, 22 Jun 2024 19:46:10 GMT

My internet ain't working I want to know why. I have turned it off multiple times but still

Re: Internet not working

Victoria5678 — Sat, 22 Jun 2024 20:34:22 GMT

Same is happening to me right now.

Re: Internet not working

Highlinder — Sat, 22 Jun 2024 20:48:56 GMT

@Jaydee92 & @Victoria5678 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet not working

lauren791 — Sat, 22 Jun 2024 21:17:16 GMT

I've done this and it's still not working, I've turned it off multiple times and left it 5 mins then turned back on but the internet light isn't on and the voice light is orange, the other 2 are both green.

Re: Internet not working

Chrisee — Sun, 23 Jun 2024 07:04:00 GMT

@lauren791 if the srrvice is still down this morning and the My Sky test doesnt tell you Sky are aware of a fault callthem and report the issue.