topic request engineer in Broadband

request engineer

RS71 — Sat, 22 Jun 2024 20:04:20 GMT

please can an engineer be booked to move our router from bedroom

Re: request engineer

Highlinder — Sat, 22 Jun 2024 20:50:56 GMT

@RS71 Are you talking about moving a master socket to another room in the property or is this an ONT that you are requesting moved?

Re: request engineer

RS71 — Wed, 26 Jun 2024 09:48:46 GMT

Thank you for coming back to me. We would like to move the main router from our son's bedroom. I am not sure if that is the OTN or not. I suspect not. Thanks for your help.

Re: request engineer

jamesn123 — Wed, 26 Jun 2024 11:17:34 GMT

Hi @RS71

Do you have full fibre or just FTTC?

If you have FTTC it will be a master socket relocation which is typically quite an easy job.

If you have FTTP(Full Fibre) it will be an ONT move which is typically harder to complete.

Both should cost £65.