topic Re: Broadband keeps losing connection. in Broadband

Broadband keeps losing connection.

Rubyd202 — Sat, 22 Jun 2024 12:56:06 GMT

Broadband keeps losing connection. Everything looks fine but keeps losing connection every few minutes. Centre light on router goes out and starts flashing. Router over 3 years old.

Re: Broadband keeps losing connection.

ZV — Sat, 22 Jun 2024 13:00:05 GMT

Yep getting exactly the same

Re: Broadband keeps losing connection.

Highlinder — Sat, 22 Jun 2024 14:06:28 GMT

@Rubyd202 & @ZV When this happens again and while the issue is going on can you please follow the link below.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband keeps losing connection.

BazLeeds — Sat, 22 Jun 2024 14:18:21 GMT

Have been having same issue all day long

Location Bradford

Re: Broadband keeps losing connection.

Preslav — Sat, 22 Jun 2024 15:21:42 GMT

For me it starts yesterday but not that terrible like today!

My router loses connection every couple of minutes too and his connection lights become orange...

Re: Broadband keeps losing connection.

Bobbiecool — Sat, 22 Jun 2024 18:53:44 GMT

Problem with intermittent faults is 99 times out of 100 the Sky service checker wouldn't see a fault. Because of this a phone call to Sky is required for them to look in to it further, this is when the battle begins...